Terms of service

Effective Date: August 14, 2026

Welcome to nestauraliving.com. These Terms of Service govern your access to and use of our website, products, services, and related facilities. By accessing or using our website, you acknowledge that you have read, understood, and agreed to be bound by these Terms.

Business Name: NestauraLiving
Website: nestauraliving.com
Email: nestauraliving786@gmail.com
Phone: 9734836062
Business Address: Bainan, Mirpara, Bainan, Bagnan, Howrah, West Bengal – 711303, India
Business Category: Home and Garden
GSTIN: 19AOAPJ7300L1ZY

1. Acceptance of Terms

By visiting nestauraliving.com, browsing our products, creating an account, placing an order, or using any service offered through our website, you agree to comply with these Terms of Service.

If you do not agree with any portion of these Terms, please discontinue use of our website. We reserve the right to modify these Terms at any time. Changes will become effective when posted on this page, and continued use of the website after changes are posted constitutes acceptance of the revised Terms.

2. About Our Business

NestauraLiving operates as an online Home and Garden store offering products intended for household use, home improvement, decoration, organization, gardening, and related lifestyle needs.

We aim to provide accurate product information and a convenient shopping experience. However, product availability, pricing, specifications, colors, designs, packaging, and other details may occasionally change without prior notice.

3. Eligibility to Use the Website

You must be legally capable of entering into a binding agreement under applicable Indian law to place an order through our website.

If you are under the applicable legal age, you should use the website only under the supervision and involvement of a parent or legal guardian.

By using the website, you confirm that the information you provide is accurate and that you have the authority to use the payment method or account associated with your purchase.

4. Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, dimensions, prices, and other information displayed on our website are accurate.

However:

  • Product colors may appear slightly different depending on your device or screen.

  • Packaging may vary from product images.

  • Manufacturers may modify product designs or specifications.

  • Minor variations in size, color, texture, or appearance may occur.

  • Product images may be used for illustrative purposes where applicable.

Such reasonable variations do not necessarily constitute a defect.

5. Product Availability

All products are subject to availability. We reserve the right to limit quantities, discontinue products, or remove products from our website at any time.

If an order is placed for a product that subsequently becomes unavailable, we may contact you regarding the order and, where applicable, cancel the order and process an eligible refund.

6. Pricing

All prices displayed on the website are stated in Indian Rupees (INR), unless otherwise specified.

Prices may change at any time without prior notice. Promotional prices, discounts, coupons, and offers may have separate terms and validity periods.

While we make reasonable efforts to maintain accurate pricing information, an incorrect price may occasionally appear due to technical, typographical, or system-related errors. In such cases, we reserve the right to review and correct the order before fulfillment.

Applicable taxes, delivery charges, or other charges will be displayed where relevant during the checkout process.

7. Orders

Placing an order constitutes a request to purchase products from NestauraLiving. An order is not necessarily considered finally accepted until it has been verified and confirmed by us.

We reserve the right to refuse, cancel, or limit an order for legitimate reasons, including:

  • Product unavailability

  • Incorrect pricing or product information

  • Suspicious or fraudulent activity

  • Incomplete customer information

  • Delivery limitations

  • Repeated failed delivery attempts

  • Customer-requested cancellation

  • Technical or payment-processing issues

  • Other circumstances affecting our ability to fulfill the order

If we cancel an eligible prepaid order, the applicable amount will be refunded through the appropriate payment channel or method.

8. Order Confirmation

After placing an order, you may receive an order confirmation through the contact information provided during checkout.

Customers are responsible for reviewing the confirmation details and promptly informing us if there is an obvious error in the shipping address, product selection, quantity, or contact information.

An order confirmation does not guarantee that the order cannot subsequently be cancelled for valid reasons.

9. Cash on Delivery

Where Cash on Delivery (COD) is available, customers may be required to provide accurate contact and delivery information.

COD orders may be subject to verification before dispatch. We reserve the right to contact customers to verify an order.

Customers are expected to accept genuine COD orders placed by them. Repeated refusal of orders, false contact information, or intentional misuse of COD services may result in restrictions on future orders.

10. Online Payments

Where online payment options are available, payments may be processed through third-party payment service providers.

We do not directly store sensitive payment information such as complete card numbers, CVV numbers, or banking credentials on our website unless expressly stated otherwise.

Customers must ensure that the payment information they provide is accurate and authorized for use.

If a payment is deducted but an order is not successfully created, customers should contact us with the relevant transaction details so that the matter can be investigated.

11. Shipping and Delivery

We aim to dispatch confirmed orders within the estimated processing period displayed on the website or communicated to the customer.

Delivery times may vary depending on:

  • Destination

  • Courier availability

  • Product availability

  • Weather conditions

  • Public holidays

  • Transportation disruptions

  • Regional restrictions

  • Incorrect or incomplete address information

  • Circumstances beyond our reasonable control

Estimated delivery dates are not guaranteed unless expressly stated otherwise.

Customers should provide a complete and accurate delivery address, including applicable PIN code and contact number.

12. Delivery Issues

If a shipment is delayed, damaged, incorrectly delivered, or appears to have another delivery-related issue, customers should contact our support team as soon as reasonably possible.

For damaged packages, customers are encouraged to retain the packaging and provide photographs or other relevant evidence where requested.

We may need to coordinate with the delivery partner before determining the appropriate resolution.

13. Returns and Refunds

Returns, replacements, exchanges, and refunds are subject to our applicable Return and Refund Policy.

Certain products may be non-returnable due to their nature, hygiene considerations, usage conditions, customization, or other legitimate restrictions.

Customers should review the applicable return conditions before placing an order.

If a return is approved, the product may need to be unused, in its original condition, and accompanied by applicable packaging, accessories, tags, invoices, or other materials.

14. Cancellation

Customers may request cancellation of an order before dispatch, subject to our cancellation procedures.

Once an order has been dispatched, cancellation may no longer be possible. In such cases, customers may need to follow the applicable return process.

We reserve the right to cancel orders for legitimate reasons, including suspected fraud, product unavailability, pricing errors, or inability to deliver to the specified address.

15. Customer Responsibilities

Customers agree to:

  • Provide truthful and accurate information.

  • Provide a valid delivery address and contact number.

  • Review product information before ordering.

  • Use the website only for lawful purposes.

  • Not misuse promotional offers.

  • Not attempt unauthorized access to website systems.

  • Not interfere with the operation or security of the website.

  • Not submit fraudulent orders.

  • Not impersonate another person or entity.

  • Respect applicable laws and regulations.

16. Website Content and Intellectual Property

Unless otherwise stated, the content available on nestauraliving.com, including logos, brand names, graphics, photographs, product descriptions, text, design elements, website layout, and other materials, is owned by or licensed to NestauraLiving or its respective content providers.

You may not copy, reproduce, modify, distribute, publish, sell, or commercially exploit our website content without prior written permission, except where permitted by applicable law.

The NestauraLiving name and associated branding may not be used in a way that suggests unauthorized affiliation, endorsement, or partnership.

17. User Reviews and Content

If customers submit reviews, comments, photographs, feedback, or other content to our website, they agree that such content should be truthful, lawful, non-defamatory, and free from material that infringes the rights of others.

We may remove content that violates these Terms or applicable law.

By submitting content, you grant us permission to use, reproduce, display, and publish the submitted content for legitimate business, marketing, service, or website-related purposes, subject to applicable law.

18. Prohibited Activities

Users must not use our website to:

  • Commit or facilitate unlawful activities.

  • Attempt to gain unauthorized access to website systems.

  • Introduce malicious software or harmful code.

  • Collect personal information of other users without authorization.

  • Conduct fraudulent transactions.

  • Manipulate prices, orders, reviews, or website functionality.

  • Use automated systems to abuse the website.

  • Copy website content for unauthorized commercial use.

  • Misrepresent their identity or relationship with NestauraLiving.

We reserve the right to restrict or terminate access where misuse is identified.

19. Third-Party Services

Our website may use third-party services such as payment processors, courier companies, analytics providers, technology providers, advertising platforms, or other service partners.

These third parties may operate under their own terms and privacy policies. We are not responsible for independent policies, systems, or practices of third-party providers beyond our reasonable control.

20. Links to Third-Party Websites

Our website may contain links to third-party websites or services. Such links may be provided for convenience.

We do not necessarily endorse or control third-party websites and are not responsible for their content, availability, security, privacy practices, or terms.

Users should review the applicable terms and privacy policies of third-party websites before using them.

21. Disclaimer

To the extent permitted by applicable law, the website and its content are provided on an “as available” basis.

We do not guarantee that:

  • The website will always operate without interruption.

  • The website will always be free from technical errors.

  • All information will always be completely current.

  • Every product will always remain available.

  • Delivery will occur within a specific estimated timeframe.

We will make reasonable efforts to maintain the website and provide accurate information.

22. Limitation of Liability

To the maximum extent permitted by applicable law, NestauraLiving shall not be responsible for indirect, incidental, special, consequential, or unforeseeable losses arising from the use of the website or purchase of products, except where such limitation is prohibited by applicable law.

Nothing in these Terms is intended to exclude or restrict any legal rights or remedies that cannot lawfully be excluded or restricted.

23. Force Majeure

We will not be responsible for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, severe weather, transportation disruptions, strikes, government restrictions, internet or telecommunications failures, supplier disruptions, epidemics, or other extraordinary events.

Where practical, we will make reasonable efforts to communicate significant disruptions affecting customer orders.

24. Privacy

Your use of our website may involve the collection and processing of personal information required to provide services, process orders, communicate with customers, arrange deliveries, prevent fraud, and improve our business.

Our collection and use of personal information are governed by our applicable Privacy Policy.

Customers should review the Privacy Policy before using the website or placing an order.

25. Communication

By providing your email address and phone number, you agree that we may contact you regarding your orders, payments, delivery, returns, customer support, or other service-related matters.

Where applicable and subject to consent and legal requirements, we may also communicate promotional information. You may have options to opt out of promotional communications.

26. Account Security

If our website allows customers to create accounts, customers are responsible for maintaining the confidentiality of their login credentials.

You should immediately notify us if you believe your account has been accessed without authorization.

We are not responsible for losses arising from failure to maintain appropriate account security, subject to applicable law.

27. Changes to Products and Services

We reserve the right to modify, suspend, or discontinue any product, service, website feature, promotion, or portion of the website at any time.

Such changes may be made for business, technical, operational, legal, or other legitimate reasons.

28. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the applicable laws of India.

Any dispute arising in connection with these Terms or transactions conducted through the website shall be subject to the jurisdiction of the competent courts having jurisdiction over the relevant business location, subject to applicable law.

29. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision shall be interpreted or modified to the extent necessary to make it enforceable where legally possible.

The remaining provisions shall continue to remain in effect.

30. No Waiver

Failure to enforce any provision of these Terms does not constitute a waiver of our right to enforce that provision in the future.

31. Entire Agreement

These Terms, together with applicable policies and notices published on our website, constitute the general agreement governing your use of nestauraliving.com and your purchases from NestauraLiving, subject to applicable law.

32. Contact Us

If you have questions regarding these Terms of Service, orders, products, payments, delivery, returns, or other website-related matters, please contact us:

NestauraLiving
Website: nestauraliving.com
Email: nestauraliving786@gmail.com
Phone: 9734836062
Address: Bainan, Mirpara, Bainan, Bagnan, Howrah, West Bengal – 711303, India
Business Category: Home and Garden
GSTIN: 19AOAPJ7300L1ZY

We encourage customers to contact us whenever they need clarification regarding an order or our services. Our goal is to provide a transparent, convenient, and reliable shopping experience through NestauraLiving.