Refund policy

Effective Date: August 14, 2026
Website: nestauraliving.com
Email: nestauraliving786@gmail.com
Phone: 9734836062
Business Category: Home and Garden
GST No.: 19AOAPJ7300L1ZY
Business Address: Bainan, Mirpara, Bainan, Bagnan, Howrah, West Bengal – 711303, India

At NestauraLiving, we aim to provide quality Home and Garden products and a smooth shopping experience. We understand that sometimes a product may not meet your expectations or may arrive damaged, defective, incorrect, or different from what you ordered. This Return and Refund Policy explains when returns, replacements, refunds, and cancellations may be accepted.

By placing an order through nestauraliving.com, you acknowledge and agree to the terms described below.

1. Eligibility for Returns

Customers may request a return when the product meets the applicable conditions below:

  • The product was received damaged.

  • The product is defective or does not function as described.

  • The wrong product was delivered.

  • The product received is significantly different from the product ordered.

  • Important parts or accessories are missing from the package.

  • The product qualifies for return according to its individual product description.

Return eligibility may vary depending on the product. Certain Home and Garden products may not be eligible for return because of hygiene, safety, customization, installation, usage, or other practical considerations.

We recommend checking the product description and any product-specific return conditions before placing an order.

2. Return Request Period

Customers should contact us as soon as possible after receiving their order.

For damaged, defective, incorrect, or missing-item claims, please contact us within 7 days of delivery.

Return requests submitted after the applicable period may not be accepted unless an exception is approved by our customer support team.

To help us process your request quickly, please provide:

  • Order number

  • Customer name

  • Registered phone number or email address

  • Product name

  • Reason for the return

  • Clear photographs of the product

  • Photographs of the outer packaging and shipping label

  • A short video, where necessary, demonstrating a defect or functional problem

3. Damaged Products

Please inspect your package when it is delivered.

If the product appears damaged during transportation, take clear photographs before using, assembling, washing, modifying, or disposing of the product or packaging.

For damage claims, we may request:

  1. Photographs of the shipping package.

  2. Photographs of the shipping label.

  3. Photographs showing the damaged product.

  4. A video showing the issue, where appropriate.

  5. Other information reasonably required to verify the claim.

After reviewing the information, we may offer a replacement, exchange, refund, or another appropriate resolution depending on the circumstances and availability.

4. Wrong Product Delivered

If you receive a product different from the item shown in your order confirmation, please contact us within the return request period.

After verification, we may arrange a replacement with the correct product or provide another appropriate resolution.

Customers should not use, modify, alter, or damage the incorrectly delivered product after discovering the error.

5. Defective Products

If a product develops a manufacturing defect or does not work as described, contact us with details of the issue.

We may request photographs or a video to understand and verify the problem. Depending on the product and availability, we may offer:

  • Replacement

  • Repair, where applicable

  • Exchange

  • Refund

Damage caused by misuse, improper installation, accidents, unauthorized modifications, normal wear and tear, negligence, or failure to follow product instructions may not qualify for a return or refund.

6. Products That May Not Be Eligible for Return

Unless specifically stated otherwise on the product page, certain products may be non-returnable or may have special return conditions.

Examples can include:

  • Products damaged after delivery due to customer misuse

  • Used or altered products

  • Products without original packaging

  • Products missing accessories or components

  • Customized or specially prepared products

  • Products damaged because of improper installation or handling

  • Products affected by normal wear and tear

  • Products returned without prior approval

  • Products that cannot be resold for hygiene or safety reasons

The final eligibility decision will depend on the condition of the product and the information available during review.

7. Product Condition for Returns

If a return is approved, the product should generally be returned in its original condition.

Where applicable, customers should keep:

  • Original product

  • Original box or packaging

  • User manuals

  • Warranty cards

  • Accessories

  • Complimentary items

  • Tags and labels

A return may be rejected or a refund may be adjusted if the returned product is materially damaged, incomplete, used improperly, or missing essential components.

8. Return Shipping

For an approved return caused by a wrong product, verified manufacturing defect, or damage occurring before delivery, we may arrange or provide instructions for return shipping.

If a return is requested for reasons such as personal preference, incorrect selection, change of mind, or reasons not covered by our return policy, return shipping may be the customer's responsibility, where such returns are permitted.

We do not recommend sending a product back without receiving return instructions from our support team.

9. Refund Process

Once an approved returned product is received and inspected, we will determine whether the refund conditions have been satisfied.

If the refund is approved, the applicable amount will be processed using the original payment method or another appropriate method available for the transaction.

The time required for the amount to appear in your account may depend on your bank, card issuer, payment gateway, or other financial institution.

For Cash on Delivery orders, additional information may be required to process an eligible refund.

10. Refund Amount

Where a full refund is approved, the eligible product amount will generally be refunded according to the original order.

Shipping charges, convenience fees, promotional discounts, or other charges may be treated according to the circumstances of the order and applicable terms.

If only part of an order is approved for refund, the refund may apply only to the eligible product or affected portion of the order.

11. Replacement and Exchange

Where an item is defective, damaged, incorrect, or otherwise qualifies under this policy, we may offer a replacement or exchange instead of a refund.

Replacement depends on product availability.

If the exact product is unavailable, we may provide an alternative resolution, such as a refund or another option agreed upon with the customer.

12. Order Cancellation

Customers may request cancellation before an order has been dispatched.

Once an order has been shipped or handed over to the delivery service, cancellation may no longer be possible.

If a prepaid order is successfully cancelled before dispatch, the eligible refund will be processed according to the applicable payment method and processing timelines.

For Cash on Delivery orders, customers should contact us as early as possible if they wish to cancel before dispatch.

13. Refused or Undelivered Orders

If an order is returned to us because of an incorrect address, repeated failed delivery attempts, refusal to accept the package, or other customer-related reasons, we may contact the customer regarding available options.

Any refund for an undelivered or returned shipment will be considered based on the circumstances of the order and applicable shipping or payment costs.

Repeated refusal of Cash on Delivery orders may affect our ability to accept future COD orders from the same customer.

14. Refunds for Promotional Orders

Products purchased using discount codes, promotional offers, bundle offers, free gifts, or other special campaigns may be subject to additional terms.

If a return changes the customer's eligibility for a promotion, the applicable promotional benefit may be deducted or adjusted when calculating the refund.

15. Free Gifts and Promotional Items

If an order included a free gift or promotional item and the main product is returned, we may require the promotional item to be returned as well.

If the promotional item is not returned when required, its applicable value may be deducted from the refund, where permitted.

16. Failed Return Pickup

If a return pickup is arranged and the courier is unable to collect the package because the customer is unavailable, the package is not ready, or the product does not meet the stated return requirements, additional arrangements may be necessary.

Customers should ensure that the product is properly packed and ready for collection.

17. Quality Inspection

Returned products may be inspected before a final refund or replacement decision is made.

Our inspection may include checking:

  • Product condition

  • Damage

  • Defects

  • Accessories

  • Packaging

  • Serial numbers or identifying marks, where applicable

  • Signs of misuse or unauthorized modification

  • Whether the returned product corresponds to the original order

A return request does not automatically guarantee a refund or replacement.

18. Warranty

Some products may carry a manufacturer's warranty. Where a warranty is applicable, customers may be required to follow the manufacturer's warranty procedure.

Warranty coverage generally does not cover damage caused by misuse, accidents, unauthorized repairs, improper installation, or normal wear and tear unless otherwise specified by the manufacturer.

Please refer to the product page or accompanying warranty documentation for product-specific warranty information.

19. How to Request a Return or Refund

To initiate a return or refund request, contact us at:

Email: nestauraliving786@gmail.com
Phone: 9734836062

Please include your order number and explain the issue clearly.

For damaged or defective products, attach photographs and, where appropriate, a video showing the issue. This helps us verify the claim and provide a faster resolution.

20. Return Approval

After receiving your request, our support team will review the information provided.

If the request qualifies, we will provide further instructions regarding pickup or return shipment.

Please do not send a product to our business address without receiving return instructions, as unauthorized returns may experience processing delays.

21. Fraudulent or Abusive Return Requests

NestauraLiving reserves the right to investigate unusual, suspicious, repeated, or potentially fraudulent return claims.

We may decline a return or refund where there is reasonable evidence of:

  • Product misuse

  • False damage claims

  • Product substitution

  • Repeated abusive returns

  • Manipulation of promotional offers

  • Missing products or accessories

  • Other misuse of the return process

This does not affect any rights available to consumers under applicable law.

22. Changes to This Policy

We may update or modify this Return and Refund Policy from time to time to reflect changes in our business practices, products, payment methods, shipping arrangements, or applicable legal requirements.

The updated version will be published on nestauraliving.com with the revised effective date.

Customers should review this page periodically for the latest information.

23. Customer Support

For questions regarding returns, replacements, cancellations, or refunds, please contact:

NestauraLiving
Website: nestauraliving.com
Email: nestauraliving786@gmail.com
Phone: 9734836062
Address: Bainan, Mirpara, Bainan, Bagnan, Howrah, West Bengal – 711303, India
GST No.: 19AOAPJ7300L1ZY

We value our customers and aim to handle every eligible return and refund request fairly, transparently, and efficiently.