Shipping policy

Effective Date: August 14, 2026

Welcome to NestauraLiving. This Shipping Policy explains how we process, dispatch, and deliver orders placed through nestauraliving.com. We aim to provide a smooth, reliable, and transparent delivery experience for all customers purchasing our Home & Garden products.

1. Business Information

Website: nestauraliving.com
Email: nestauraliving786@gmail.com
Phone: 9734836062
Business Category: Home & Garden
GST No.: 19AOAPJ7300L1ZY

Business Address:
Bainan, Mirpara, Bainan, Bagnan, Howrah
West Bengal – 711303, India

2. Shipping Coverage

We currently provide shipping services to customers across eligible locations in India. Delivery availability may depend on the customer's complete and accurate address, PIN code, courier serviceability, and product availability.

Some remote, rural, restricted, or otherwise non-serviceable locations may not be eligible for delivery. If a location is found to be non-serviceable after an order is placed, we may contact the customer to discuss an alternative solution or cancellation.

3. Order Processing

Orders are normally processed after successful order confirmation.

Our standard processing time is approximately 1–3 business days. Orders may require additional processing time during:

  • Weekends and public holidays

  • Major festivals

  • Promotional or sale periods

  • High-volume shopping periods

  • Product availability issues

  • Unexpected operational circumstances

Orders are generally processed during regular business days. Orders placed on holidays or outside normal processing periods may begin processing on the next business day.

4. Estimated Delivery Time

After dispatch, standard delivery within India generally takes approximately 3–7 business days, depending on the destination and courier network.

Therefore, the typical overall delivery timeframe may be approximately 4–10 business days from successful order confirmation.

Delivery estimates are approximate and are not guaranteed. Actual delivery times may vary because of:

  • Customer location

  • Courier availability

  • Weather conditions

  • Transportation delays

  • Public holidays

  • Remote-area delivery

  • Incorrect address information

  • Natural disasters or unforeseen circumstances

  • Operational disruptions

We request customers to allow reasonable additional time when circumstances outside our control affect transportation.

5. Shipping Charges

Applicable shipping charges, if any, will be displayed during the checkout process before the customer completes the purchase.

Shipping charges may vary depending on factors such as:

  • Delivery location

  • Product size or weight

  • Order value

  • Courier service

  • Promotional offers

If free shipping is offered for a particular product, campaign, or order value, the applicable terms will be displayed on the website.

6. Cash on Delivery

Where Cash on Delivery (COD) is available, customers may choose COD during checkout where the option is presented.

COD availability may depend on the customer's PIN code, order value, product, courier service, or other operational criteria.

Customers should provide a valid mobile number and accurate delivery address when placing a COD order. We reserve the right to verify COD orders before dispatch.

7. Accurate Shipping Information

Customers are responsible for providing complete and accurate delivery information.

Please carefully verify:

  • Full name

  • House/building number

  • Street/locality

  • Village/town/city

  • District

  • State

  • PIN code

  • Active phone number

NestauraLiving will not be responsible for delivery delays, failed delivery, additional charges, or return-to-origin situations caused by incorrect, incomplete, or outdated information provided by the customer.

If you notice an error in your shipping address after placing an order, please contact us as soon as possible at nestauraliving786@gmail.com or 9734836062.

We will try to update the information before dispatch, but an address change cannot be guaranteed once an order has been shipped.

8. Shipment Tracking

Where tracking is available, customers may receive shipment tracking information after their order has been dispatched.

Tracking information may take some time to become active after the courier collects or scans the package.

Customers should use the tracking information provided to monitor the shipment's progress.

9. Delivery Attempts

The courier may make multiple delivery attempts depending on its operational policies.

Customers should ensure that someone is available at the provided delivery address to receive the package.

Delivery may fail if:

  • Nobody is available to receive the parcel

  • The address cannot be located

  • The phone number is unreachable

  • The customer refuses the shipment

  • The customer provides incorrect information

  • The location is inaccessible or non-serviceable

If a shipment is returned to us because of unsuccessful delivery attempts or customer refusal, additional shipping or re-dispatch arrangements may apply.

10. Delayed Shipments

Although we work with courier partners to deliver orders within the estimated timeframe, delays can occasionally occur.

Possible causes include severe weather, transportation disruptions, strikes, festivals, high order volumes, courier operational issues, government restrictions, natural disasters, or other circumstances beyond our reasonable control.

If your order appears significantly delayed, please contact us with your order details so that we can assist with checking the shipment status.

11. Damaged Package

Customers are encouraged to inspect the outer packaging when receiving a shipment.

If the package appears visibly damaged, opened, torn, wet, or tampered with, customers should, where possible, document the condition by taking photographs or videos before opening the package.

If the product itself has been damaged during transportation, please contact us as soon as possible with:

  • Order number

  • Product details

  • Photographs of the package

  • Photographs/videos of the product

  • Description of the issue

Any damage-related claim will be reviewed according to our applicable return and refund terms.

12. Missing or Incorrect Items

If you receive an incorrect product, missing item, or incomplete order, please contact us promptly after delivery.

Please provide your order number and relevant photographs or videos so that we can investigate the issue and determine the appropriate resolution.

13. Undelivered or Returned Orders

A shipment may be returned to the sender if:

  • The customer refuses delivery

  • Multiple delivery attempts fail

  • The address is incorrect or incomplete

  • The PIN code is not serviceable

  • The customer cannot be contacted

  • The parcel remains uncollected

  • Other courier restrictions prevent delivery

If an order is returned because of circumstances attributable to the customer, re-shipping may require additional shipping charges.

14. Cancellation Before Dispatch

If you wish to cancel an order, contact us as soon as possible at:

Email: nestauraliving786@gmail.com
Phone: 9734836062

Cancellation requests received before dispatch may be considered where operationally possible.

Once an order has been dispatched, cancellation may no longer be possible. In such cases, the customer may need to follow the applicable return or refusal procedure.

15. Delivery to Remote Locations

Certain remote or difficult-to-reach locations may require additional delivery time.

Courier serviceability can change from time to time. If a courier partner cannot deliver to a particular PIN code, we may contact the customer regarding the available options.

16. Product Availability and Split Shipments

If an order contains multiple products, items may occasionally be shipped separately depending on inventory, warehouse processing, product dimensions, or courier arrangements.

Customers may therefore receive different items from the same order at different times.

17. Shipping Partners

NestauraLiving may use third-party courier and logistics partners for order transportation and delivery.

Courier assignment may vary depending on destination, product characteristics, availability, and serviceability. We may select the courier partner that we consider appropriate for the shipment.

18. No Guaranteed Delivery Date

The delivery dates displayed or communicated by us are estimates rather than guaranteed commitments.

We cannot be held responsible for delays caused by third-party courier companies, transportation disruptions, weather conditions, public authorities, or other events outside our reasonable control.

19. Customer Responsibilities

Customers agree to:

  1. Provide accurate delivery information.

  2. Provide a reachable phone number.

  3. Be available to receive the shipment.

  4. Cooperate with courier delivery attempts.

  5. Check the package and product after delivery.

  6. Contact us promptly regarding delivery-related issues.

20. Changes to This Shipping Policy

NestauraLiving reserves the right to update or modify this Shipping Policy when necessary to reflect changes in our business operations, courier arrangements, legal requirements, or customer service practices.

Any updated version will be published on nestauraliving.com with the revised effective date.

21. Contact Us

If you have questions about shipping, delivery status, or an existing order, please contact us:

NestauraLiving
Website: nestauraliving.com
Email: nestauraliving786@gmail.com
Phone: 9734836062

Address:
Bainan, Mirpara, Bainan, Bagnan, Howrah
West Bengal – 711303, India

Business Category: Home & Garden
GST No.: 19AOAPJ7300L1ZY

By placing an order through nestauraliving.com, customers acknowledge and agree to the terms described in this Shipping Policy.